Return and Exchange Policy

VinGardeValise® stands behind everything we sell. If you are not completely satisfied with your VinGardeValise® purchase, you may return it within 45 days of the original ship date for a prompt refund or exchange.

First, please send an email to Support@VinGardeValise.com, requesting a return authorization number. Include with your request the following: a copy of your receipt and a brief description of why you are seeking to return or exchange the case. Upon review of the material and in accord with our return and replacement policies, you will receive a RAN (return authorization number) by email. You will also be provided with the address to return your VinGardeValise® to. Be certain to write the RAN next to the shipping label before sending.
You can return VinGardeValise® by USPS, FedEx or UPS.

  • You must include a copy of your proof of purchase for all returns and exchanges.
  • Shipping charges, both to and from the customer are the responsibility of the customer.
  • Refunds will be for the full purchase price of the item and will not include shipping.

Shipping Policy

  • We will notify you via email when your product is shipped and provide a tracking number.
  • Most orders are shipped within 24 hours of receipt of the order, excluding legal holidays and weekends.
  • We will notify you by email if we encounter delays or are unable to ship your order.
  • Please note that we will ship your order by the most appropriate shipping method. Some carriers may require you to sign for the shipment and they may not leave it at the door.
  • Request a quote for shipping other numbers of suitcases and for international shipping.

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
    (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)
  • To send periodic emails
    (The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.)

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (e.g., credit cards number) will not be stored on our servers.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Do we use cookies?

Yes (cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

Your Consent

By using our site, you consent to our website’s privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below.

This policy was last modified on 3 April 2014.